Enterprise Customer Success Manager - West

Join Box, the leader in Intelligent Content Management. As an Enterprise Customer Success Manager, you will partner with enterprise customers to drive measurable business outcomes and long-term value realization. You will map and redesign critical workflows, identify AI-powered use cases, and lead change management efforts. This role requires 2+ years of experience in Customer Success, Account Management, or Solutions Consulting, and a strong understanding of AI platforms and tools.

Responsibilities

• Establish and maintain post-sales relationships with a portfolio of enterprise customers, focusing on driving measurable business outcomes and long-term value realization.
• Collaborate with customers to map and redesign critical workflows, identify and activate AI-powered use cases within these workflows.
• Lead change management efforts to drive adoption of new workflows and behaviors, including stakeholder alignment, enablement, and executive engagement.