Service Desk Analyst

Join our team as a Service Desk Analyst in Singapore. In this role, you will provide technical support to end users, manage IT equipment, and coordinate with third-party vendors. You will also monitor IT systems, conduct user training, and assist with onboarding new employees. Strong communication skills, a basic understanding of IT infrastructure, and experience in technical support are required.

Responsibilities

• Log and track incidents and service requests in a ticketing system, ensuring accurate and up-to-date information.
• Provide technical support and assistance to end users in person and remotely, ensuring timely resolution of IT-related issues and inquiries.
• Take ownership of all IT equipment in the Singapore office, including computers, printers, network devices, and peripherals. Maintained an inventory, tracked assets, and ensured proper functioning and maintenance of all equipment.

Requirements

• Effective communication (both written and verbal) and ability to do presentations
• Excellent communication skills with the ability to translate technical concepts into non-technical terms for users
• Basic understanding of IT infrastructure and networking concepts

Strong customer service orientation and problem-solving skills

• A bachelor's degree in computer science, information technology, or a related field experience
• Strong knowledge of IT equipment, including computers (Windows, MacOS), printers, networking devices, and peripherals
• Adaptability to changing technologies and a willingness to learn new tools and systems
• Ability to prioritise and manage multiple tasks simultaneously while maintaining attention to detail
• Proven experience in providing technical support to end users, face-to-face or remotely
• Proficiency in troubleshooting software, hardware, and network-related issues
• An Intermediate understanding of Office365
• Familiarity with ticketing systems, incident management processes and asset management, ServiceNow
• Experience working with Endpoint Security Technology
• Logistics Management
• Office 365 certifications

Preferred

• Experience working with third-party vendors for equipment maintenance and warranty claims is desirable