Senior Application Support Analyst (SQL / Insurance Systems)

Join our international support team as a Senior Application Support Analyst (SQL / Insurance Systems). In this permanent, full-time role, you will provide application support, investigate issues, develop and deploy fixes, and contribute to the successful delivery of client solutions. You will work closely with clients and stakeholders, mentor team members, and participate in support rotas and client meetings. This is an opportunity to work with leading insurance clients, develop technical and business expertise, and access ongoing career development within a global technology organization.

Responsibilities

• Providing application support, issue investigation, system enhancements, release activities, and service delivery support for insurance software solutions.
• Investigating complex issues, delivering system enhancements, and supporting the successful operation of mission-critical insurance applications.

Requirements

• Building effective relationships with clients and stakeholders, delivering clear communication and high levels of customer service.

Excellent communication and stakeholder management skills

• Strong analytical and problem-solving skills, with the ability to investigate issues and deliver effective solutions
• Experience in application support, systems analysis, business analysis, or similar client-facing technical roles
• Minimum 2 years' SQL Server experience, including database development and support
• Self-motivated, proactive, and customer-focused, with a commitment to delivering high-quality service
• Proven track record of investigating technical issues and delivering effective solutions
• Ability to work independently and collaboratively within a client-facing environment
• Experience or exposure to insurance industry practices and/or insurance systems
• Willingness and ability to travel to client sites when required
• Strong SQL Server development and support experience, including investigating issues, designing solutions, developing fixes, and supporting deployments
• Experience supporting enterprise-scale business applications
• Experience working within the insurance industry
• Knowledge of Software Development Lifecycle (SDLC) methodologies and ITIL practices
• Experience with data analysis, reporting, and programming

Experience presenting to clients and senior stakeholders

• Experience working within software support, software development, or business systems environments
• Understanding of database structures, system integrations, and application support processes