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Onsite IT Support Technician

DXC Technology

Skills

Required

  • Handling of ServiceNow tickets

Preferred

  • Knowledge Management
  • updating knowledge articles
  • Windows

Join our team as an Onsite IT Support Technician. In this role, you will be responsible for ensuring the efficient running and maintenance of various IT systems, providing effective solutions for software and hardware issues, and responding to user inquiries. You will also provide training and education to end users, support meeting room equipment, manage stock, and handle ServiceNow tickets. Fluency in German and English is required, along with two or more years of relevant experience.

Responsibilities

  • Ensuring efficient running of and providing maintenance to various IT systems, inspecting, prioritizing, and maintaining systems to the highest operational standards.
  • Providing effective solutions for software and hardware issues, responding to user inquiries, and guiding users with simple, step-by-step how-to instructions.
  • Recording technical issues and solutions in Knowledge Management System, updating knowledge articles with newer and relevant information, and enabling end users by providing training and education.
  • Support of Microsoft Windows and Apple operating system as well as Microsoft Office 365 suite
  • Smart hands experiences for any support team including but not limited to: MFP, Standalone, Networked Printers & Scanners, including toner replacement etc, Servers & Storage
  • Assistance with Software deployment and with Software related issues (Standard & Non-Standard)

End user training and education

  • Providing support for meeting room equipment (Audio and Video) as well as for Network cabling and port patching, Wi-Fi network, replacement of router, HUBS and Switches
  • How-to assistance of End User assigned IT devices and software

Stock management (incoming & outgoing IT goods)

  • Basic HW support for Desktop & Laptop: RAM upgrade, Keyboard exchange, SSD HD replacement
  • Standard and non-standard HW Devices (peripherals like monitors, label printers, etc.)
  • Document management like Asset Management, Knowledge Management maintenance, Site Operations Manual, etc

Requirements

  • Handling of ServiceNow tickets
  • Two or more years of relevant experience
  • Fluency in German (C1) and English