F2P Customer Success Associate

Join Sleeper, a fast-growing fantasy sports platform, as a F2P Customer Success Associate. In this role, you will be the front-line support for our users, helping with onboarding, resolving issues, and collecting feedback. You will need strong problem-solving skills, empathy, and a customer-centric attitude. Benefits include unlimited vacation, virtual game time, company-sponsored fantasy leagues, 401k and health insurance, quarterly team outings, and an annual company retreat.

Competence with Intercom is preferred but not required

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About Sleeper

Excellent verbal and written communication skills to communicate and collaborate across multiple departments and our users

Responsibilities

• Support and nurture user relationships by collecting feedback and funneling it to appropriate channels.
• Assist with user onboarding, resolve bug and usability issues, and collect and prioritize product and feature requests.

Requirements

• Provide exceptional customer service through demonstrating product knowledge and effectively communicating with users.
• Ability to work weeknights and weekends due to varying shifts, which includes 5 days of work with 2 days off is required