Lead Engineer, Applied AI (Customer Agent)
- Boston, United States
- Lead/Staff
- Posted
Skills
Required
- orchestration
- evaluation
- guardrails
- failure handling
- non-deterministic systems
- review designs
Join Klaviyo, a leading tech company empowering creators to own their destiny. As a Lead Engineer in Applied AI, you'll set the technical and product direction for a core area of the Customer Agent team, building a conversational AI system that revolutionizes customer service. You'll tackle complex technical problems, write and ship code, and collaborate with cross-functional teams. This is an in-office role based in Boston, MA.
Responsibilities
- Set the technical and product direction for a core area of Customer Agent, from architecture through production, and contribute to the direction of the platform overall.
- Take on the hardest technical problems in your area: orchestration, evaluation, guardrails, memory & context, failure handling for non-deterministic systems.
- Write and ship code, review designs, and make the hard calls in your area when there’s no obvious right answer.