Lead Success Operations Analyst

Join Klaviyo, a company that empowers creators to own their destiny. As a Lead Customer Intelligence Analyst, you will design measurement systems, lead analytical investigations, and build the analytics infrastructure for the CX leadership team. You should have 5-8 years of experience in analytical problem-solving, strong SQL and Python skills, and the ability to communicate findings clearly to non-technical stakeholders.

Responsibilities

• Design and build the Goals Measurement Frameworks & Benchmarks for initiatives and pilots across the CX organization.
• Lead end-to-end one-off investigations, scoping ambiguous business questions, pulling and analyzing data, and delivering decision-ready answers.
• Stand up new dashboards and reporting, and corresponding documentation to allow handoffs to operational reporting teams once stable.