Customer Support Executive

Join our Operations team in London as a Customer Support Executive. You will provide professional assistance via email, phone, and chat, troubleshoot account and billing issues, advocate for customers, maintain accurate records, and contribute to self-service resources. You will have the opportunity to develop valuable skills in customer support, operations, and technology in the exciting fitness sector.

Responsibilities

• Provide professional and empathetic assistance to customers via email, phone, and chat, utilizing tools like Zendesk or Intercom.
• Troubleshoot account and billing issues to provide timely resolutions and maintain high customer satisfaction.
• Act as the voice of the user by escalating feedback and collaborating across teams to drive product improvements.

Requirements

• Are you ready to hit the ground running in a flexible, fast-paced environment and contribute to the success of a growing company?
• Professional Experience: You have at least 2 years of experience in customer service
• Mindset & Interest: You are a resilient problem-solver with a positive attitude and a genuine interest in health, fitness, and wellbeing
• Communication Skills: You possess excellent communication skills, both written and verbal, to engage effectively with our community
• Attention to Detail: You are detail-oriented and diligent, ensuring accuracy in every interaction and record
• Organizational Talent: You are organized and able to prioritize and manage multiple tasks in a fast-paced environment

Pay

GBP 25,000 - 28,000

Benefits

• Benefits include a development budget, internal training, language courses, flexible working hours, 30 days of holiday, a sabbatical, company and team events, an in-house gym, bike leasing, corporate benefits, a Wellpass membership, and a hybrid work model.