Operations Analyst (Consumer)

Cape, a privacy-centric telecommunications company, as an Operations Analyst. In this role, you will be the frontline customer success team, managing complex customer interactions and technical troubleshooting. You will also build the operational backend to lead and scale Cape, ensuring customer success and driving mobile quality assurance. Additionally, you will manage device inventory and supply chain, own carrier and OEM relationships, and support fraud response. This position offers a flat organizational structure, collaboration with world-class engineers, and the opportunity to make a significant impact in the industry.

Responsibilities

• Identifier les goulets d'étranglement manuels dans le processus actuel et collaborer avec l'ingénierie pour construire des outils automatisés et plus efficaces.
• Agir en tant que testeur interne critique pour nos applications mobiles, identifier les bogues et fournir des commentaires pour garantir une expérience d'application sans faille.
• We are looking for a detail-oriented, proactive Operations Analyst who is a motivated go-getter and a clear communicator to join our team

Requirements

• Gérer les interactions complexes avec les clients et le dépannage technique, tout en construisant l'infrastructure opérationnelle pour diriger et faire évoluer l'entreprise.
• The "Star Player" Mindset: Ability to handle high-volume tasks and multitask across multiple customer issues simultaneously without dropping the ball
• Leadership Potential: Experience (or a clear desire) in managing people and workflows; you want to build a team, not just work solo
• Prior Experience: Proven track record in a fast-paced operations role, customer support, or executing high-volume technical tasks
• Strong Verbal & Technical Communication: You can lead a technical conversation with engineers and customers with clarity, authority, and empathy
• Bachelor’s Degree or equivalent experience: Background in business, operations, national service, or a related field (preferred)
• Familiarity with mobile device troubleshooting, command line, radio communications, or other technical flows

Preferred

• Experience with supply chain, logistics, eCommerce, or telecommunications workflows
• Experience with basic product quality assurance, specifically mobile app testing and bug tracking

Pay

USD 100,000 - 110,000