Customer Success Manager (EMEA & US)

Join our team as a Customer Success Manager, where you will own the business side of enterprise accounts in the US and EMEA. You will build and maintain trust with senior client stakeholders, manage renewals and upsell opportunities, and work closely with a dedicated Digital Project Manager to ensure successful execution. This role offers a competitive salary, flexible working hours, and opportunities for growth and progression.

Gérer un portefeuille de 10 à 25 comptes d'entreprise, en établissant des relations de confiance avec les parties prenantes senior.

Collaborer étroitement avec un chef de projet numérique pour assurer la livraison opérationnelle et atteindre les objectifs commerciaux de chaque client.

This role can be a strong fit if you enjoy owning both the relationship and the revenue: building executive trust that lasts through difficult project phases, and running the full commercial cycle yourself

We are looking for someone who treats a client portfolio as a business to grow, with the discipline of account care and the reflexes of a closer

Proactivity. You anticipate needs, risks and opportunities before the client raises them, and you detect churn signals early

About Poppulo

We know there’s no such thing as a “perfect” candidate—we’re all works in progress, picking up new skills as we go. So apply even if you don’t tick every box. We want people who see things differently—because that’s how we see things too

Responsibilities

• Assumer la responsabilité commerciale complète, y compris les renouvellements, les ventes additionnelles et croisées, la négociation et la conclusion.

Requirements

• You have managed a high-touch portfolio of 10 to 25 accounts with a structured, recurring, senior-level cadence per account
• You have personally owned the full sales cycle: renewals, upsell, cross-sell, negotiation and closing. You have deals where you ran the negotiation and the close yourself
• You speak and write English at a C2 level. Concise, structured, impactful communication is verified at every step, and the entire hiring process runs in English
• You have worked with US & EMEA based enterprise clients and international stakeholders
• You turn project data into business narratives: you select the indicators that matter to your client's stakes (ROI, adoption, impact) instead of reporting raw activity
• You qualify and run long, complex cycles with a structured methodology (MEDDIC, BANT, SPIN or equivalent), and you can show how it changed a real deal
• You have at least 5 years of experience managing enterprise client portfolios in B2B SaaS, as a Customer Success Manager, Strategic Account Manager, or an Account Executive with genuine account management ownership
• You have built and sustained direct relationships with Directors and C-levels over 12 months or more, beyond operational contacts, including through difficult project phases
• Sustained relationship building. You create trust quickly and maintain it over months: proactive cadence, re-engaging silent sponsors, staying present at Director and C-level rather than retreating to operational contacts
• Humility and coachability. You self-assess honestly and integrate feedback fast
• Team play in a duo. You work as a true pair with a Project Manager: proactive mutual information, respect for their constraints, shared focus on the client's business goals. Prior experience of a CSM and PM duo model is a plus
• Prioritization. You take height on your portfolio regularly, rank accounts by value, risk and renewal proximity, and arbitrate your own agenda accordingly
• Domain and tooling exposure. Internal communications, employee advocacy or engagement knowledge, CS tooling (Gainsight, Planhat or equivalent), BI dashboards, or frontline-worker and manufacturing client contexts are all pluses, none is required