Solutions Engineer

Join Tavus, an AI-driven startup, as a Solutions Engineer. In this role, you'll be a key player in both our Sales and Customer Success teams, helping customers transform early excitement into fully realized solutions. You'll facilitate in-depth conversations with developers and decision-makers, ensure smooth solution design and integration, and work to prevent issues altogether. If you thrive on tackling complex technical challenges and want to shape the developer experience at an AI-driven startup, we’d love to chat.

Responsibilities

• Facilitate in-depth conversations with developers and decision-makers, ensuring smooth solution design and integration.
• Work with customers to ideate and architect a solution that works with their business, diagnosing and solving issues quickly.
• Automate, document, and streamline processes to ensure future users never hit the same roadblocks twice.
• Comfortable working in JavaScript/TypeScript, Python, or similar – Comfortable with APIs, webhooks, and debugging complex technical integrations

Requirements

• Strong dev experience or the scrappiness to trick us into thinking you have strong dev experience – You can build, deploy, and debug an end-to-end application. Likely you love v0
• Ability to translate highly technical issues into simple, clear explanations
• You’re great at handling multiple clients, projects, and issues at once without letting anything slip through the cracks
• Bonus: Experience working with AI/ML models or video processing APIs
• A “customer-obsessed” mindset – You care deeply about the developer experience and take pride in solving problems fast
• A scrappy, solution-driven approach – If something’s broken, you don’t just report it, you fix it (or figure out how to)

Pay

USD 140,000 - 190,000