Customer Service Operations Representative

Join Curri, a fast-paced delivery service, as a Customer Service Operations Representative. In this role, you will facilitate deliveries, provide support to customers and drivers, communicate with pickup and drop-off contacts, and provide operational feedback. Benefits include health, dental, vision, 401K, and equity compensation. Ideal candidates are passionate, self-starters with excellent communication skills and a strong problem-solving acumen.

Facilitate deliveries from booking to successful drop-off and everything in between.

Responsibilities

• Provide best-in-class support for our customers and drivers via chat and phone.
• Communicate with pickup and drop-off contacts to ensure deliveries are completed successfully and smoothly.

Requirements

• We are looking for a passionate, driver, self-starters who are ready to tackle problems from a first-principles perspective; and who are eager to learn and contribute to the company's growth and shape its operational strategies
• Excellent written and verbal communication skills
• Proficient in G-Suite (Google Docs, Google Sheets)
• Strong critical thinking and problem solving acumen
• Fun personality, positive attitude, eagerness to learn
• Top-notch customer service skills