Technical Customer Success Manager

Join Modash, a leading data platform for influencer marketing. As a Technical Customer Success Manager, you'll be responsible for helping customers turn Modash data into successful products, managing the entire journey for API customers, and driving customer outcomes forward. You'll work closely with various teams, including Product, Sales, Support, and Engineering, and use tools like Vitally, Notion, Intercom, Stripe, FullStory, and Calendly. Enjoy flexible working hours, unlimited paid vacation time, and the opportunity for personal development.

Responsibilities

• Assurer l'ensemble du parcours des clients utilisant nos API, de l'intégration à l'expansion.
• Établir des plans de succès clairs avec des objectifs, des priorités et des étapes suivantes.
• Identifier les opportunités d'expansion et de renouvellement, et gérer le processus de bout en bout.

Requirements

Strong written and spoken English

• Comfortable discussing APIs, integrations and data flows. You don't need to code, but you should be technically curious to understand
• You're commercially minded and naturally look for ways customers can get more value and grow their business
• 2+ years in Technical Customer Success, Account Management, Technical Account Management, or a similar customer-facing role
• Experience working with APIs or data products, or a background in a technical, product management or product owner role
• You're a clear, concise communicator who can make complicated things simple
• You lead customers, rather than simply support them. You ask good questions, understand the real problem and help decide what happens next
• You're proactive, organised and comfortable working without a perfect playbook
• You take ownership. When something gets messy, you simplify it, make a judgement and drive it to an outcome
• Experience with creator data or creator marketing
• Experience owning renewals and expansion
• Some coding or data experience, such as reading code, writing small scripts or SQL