Technical Support Team Lead

Join Adyen as a Technical Support Team Lead, where you will lead a team that serves as the first point of contact for merchants worldwide. You will guide and develop the Technical Support team, collaborate with an international leadership team, and coach and mentor team members. This role offers a global exchange program, weekly happy hour, delicious healthy lunches, a phantom share package, a yearly trip to Amsterdam, paid holidays, and work from home opportunities.

Lead and develop a Technical Support team that serves as the first point of contact for merchants, guiding them in solving complex technical and operational questions.

Responsibilities

• Collaborate with an international leadership team to standardize best practices, develop global alignment, and ensure the team is well-prepared to resolve technical challenges.
• Define and communicate objectives and key results for the Support team, track progress, and present results to Senior Leadership.
• You are innovative, love dealing with ambiguity, have strong problem-solving capabilities and enjoy establishing processes and procedures
• You are able to serve as an escalation point to varied technical support requests and issues

Requirements

• You can make quick informed decisions and prioritize requests for both internal and external stakeholders
• You have strong communication skills and the ability to interact with others clearly and empathetically
• You are a people leader who can lead and mentor a team, helping team members grow individually and as a team. You apply focus and drive change, and have between 2-6 years of experience directly managing technical support teams
• Payments or Fintech experience is not required, but you must be able to communicate your enthusiasm for the space and have a tech background or strong technical affinity
• You must be willing to travel occasionally, both domestically and internationally where required

Pay

USD 125,000 - 175,000