Manager, Customer Growth- Americas

Join HiBob, a rapidly growing HR platform that helps modern businesses manage their people effectively. As the Manager of Customer Growth for the Americas, you will lead a dedicated team focused on expanding HiBob's product footprint and delivering exceptional retention rates. This critical leadership role requires a balance between renewal optimization and the pursuit of new expansion opportunities. You will implement data-driven strategies to maximize deal size and velocity, ensuring customers continuously realize value from HiBob while driving sustainable growth for the region.

Lead and develop a dedicated team of Account Managers and Renewal Managers focused on expanding HiBob's product footprint and delivering world-class retention rates.

About HiBob

Own the long-term commercial success and partnership value for HiBob’s existing customers across the US, Canada, and Latin America.

Requirements are often considered a measure of how equipped you are to do the job, but sometimes, they aren’t the only factor. If you don’t have nearly enough experience, or not all the skills, we’d still like to hear from you. This could be the perfect fit for you and us.

Responsibilities

• Implement data-driven strategies to maximize deal size and velocity, ensuring customers continuously realize value from Bob while driving sustainable, profitable growth.

Requirements

• 4+ years of progressive SaaS Account Management experience with consistent attainment, specifically growing a portfolio of diverse customer accounts.
• 3+ Proven experience managing an Account Management team with a successful impact on growth & retention target attainment.
• Required experience of at least 2 years with the MEDDPICC sales methodology.
• Required experience utilizing Clari for forecasting, pipeline inspection, and revenue intelligence, in addition to strong proficiency with Salesforce and other sales technologies.
• Demonstrated experience with creating and driving adoption of AI-driven tools (e.g., chat GPT, GPT Agents, Notebook, Clari, Gong Engage, Outreach, LinkedIn Sales Navigator) to enhance prospecting, qualification, and scalable outreach.
• Expertise in driving sales through value-led selling and product bundling strategies.
• Solid understanding of sales cycles, forecasting, and pipeline management in a high-growth SaaS environment.
• Excellent communication skills with the ability to present to and engage with GTM executives.
• A Bachelor's Degree in Business, Economics, or a related field is typically advised.