Trust & Safety Specialist

Join Checkatrade, the UK's leading platform for finding a tradesperson. As a Trust and Safety Specialist, you will manage complex vetting cases, identify potential risks, and ensure trades on our platform meet homeowner standards. You will also support and develop the wider team, helping us continuously improve our processes. This role is based in our Lakeside, Portsmouth UK office, and requires a commitment to 4 days per week in the office.

Responsibilities

• Independently manage end-to-end vetting for new and existing trade members, focusing on higher-risk categories and complicated case histories.
• Monitor member activity, reviews, risk indicators, and alerts to identify potential concerns and take appropriate action in line with Trust and Safety policies.
• Assess information objectively, exercise sound judgement, and escalate concerns when needed, including recommending suspension or removal from the platform.