Staff Solutions Architect

Join our team as a Senior Solutions Architect, where you will shape the technical approach for moving employee technology support from reactive response to predictive detection and higher value enablement. You will lead technical discovery for complex, cross-platform employee technology opportunities, design integration patterns, and set reusable standards for automation solutions.

Responsibilities

• You will also assess build versus buy options, define how various services exchange signals, and create reference patterns for API integration.
• Additionally, you will guide designs that combine endpoint telemetry, service history, and employee context, and design a portfolio of use cases spanning proactive detection, guided self-service, assisted support, and controlled self-healing.
• Lead technical discovery for complex, cross-platform employee technology opportunities and define target architectures, integration patterns, and implementation options.
• Design the flow from service and endpoint signals through detection, diagnosis, approved remediation, escalation, and outcome recording.
• Establish measurement approaches with service owners that separate automation execution, resolution, employee impact, and any verified change in support demand.

Requirements

• Degree in a relevant field or equivalent practical experience
• Significant experience designing and delivering enterprise integrations or automation across multiple teams and platforms
• Strong knowledge of APIs, scripting or software engineering, security controls, reliability, and operational design
• Experience developing reference architectures and guiding multi-platform engineering without formal line management authority
• Ability to assess AI enabled automation for safety, quality, maintainability, and measurable service value
• Evidence of making sound architecture decisions and guiding solutions from concept through production operation
• Ability to explain technical tradeoffs and work effectively with engineering, operations, platform, and business stakeholders
• Digital workplace and service platforms such as ServiceNow, Nexthink, Moveworks, Jamf, Intune, Microsoft 365, Jira, or Slack
• AI assisted service workflows, cloud services, and enterprise architecture methods