Technical Product Support Engineer

Join Sony Interactive Entertainment as a Technical Product Support Engineer. In this role, you will provide ongoing support to our repair center operations partners in Europe, Africa, the Middle East, and Australia. You will be responsible for technical and engineering support, managing repair improvement initiatives, and tracking partner performance. The ideal candidate will have experience in electronic engineering or manufacturing environments, a good understanding of software installation/configuration, and the ability to solve technical problems.

Provide ongoing technical and engineering support to repair centre operations partners in Europe, Africa, Middle East, and Australia.

Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks

Responsibilities

• Manage the development and implementation of repair improvement initiatives, and track and manage partner performance via established quality and repair KPIs.
• Drive process improvement initiatives with repair partners, achieve KPI targets, and work on repair centre efficiencies such as production flow and testing.
• Possess the ability to manage the distribution of latest firmware releases to the repair centres and on occasion test functionality releases internally before rolling them out
• Be motivated to work under own initiative and as part of a team
• Has experience troubleshooting electronic products and electronic embedded systems

Requirements

• You will have experience and/or qualifications in electronic engineering or manufacturing environments and will have hands on experience with electronic hardware products at component level
• Have a good understanding of software installation/configuration and interpreting error logs for troubleshooting purposes
• Be confident, driven and proactive with the ability to prioritise work & deliver to deadlines
• Be a fast an efficient computer user, with solid experience with MS Office
• Has a technical background in predominantly hardware but also software
• 2+ years of experience in an electronic engineering or manufacturing environment (or be a graduate with the necessary skills who is willing to learn on the job)
• Have an appreciation of data analysis and able to determine trends
• Have a technical mind-set and enjoy solving technical problems
• Be able to produce high-quality work with great attention to detail
• Be able to work in a fast and efficient manner
• Understanding and interpretation of hardware faults at circuit board level and diagnostics
• Good technical understanding and ability to learn the use of new tools quickly
• Experience in using Confluence web based application
• Knowledge of an additional European language, or experience of working in a multi-lingual environment
• Experience in using Jira software application

Preferred

• You will also have ideally worked within a high-volume repair centre or electronic manufacturing environment
• Has experience introducing new technical equipment into an established repair environment
• Possess a good understanding of electronics equipment & tools
• Basic project management skills are desirable such as planning and monitoring progress
• Experience in the consumer electronics sector
• Strong financial acumen