Confirmed Technical Writer Freelance

Join Swan, Europe's embedded banking specialist, as a freelance Technical Writer. In this role, you will develop and refine a wide range of content across Swan's documentation ecosystem, directly impacting user adoption and satisfaction. You will work closely with various teams, manage multiple projects, and utilize core tools effectively. Ideal candidates have a proven track record in technical writing, fluency in docs-as-code, and a proactive mindset.

About Swan

Swan’s core values guide our actions daily. Individually, they may seem obvious, but together, they form a unique culture.

Simplicity: Leonardo Da Vinci said: “simplicity is the ultimate sophistication.” If something's convoluted or confusing, we work extra hard to break it down. - Making complex things simple is what we do.

Long Term: We always play the long game, whether it's to support our partners in their growth journey, or make tangible commitments to climate action.

Excellence: We are a team of experts who consistently go all out to create pixel-perfect banking services and exceed our partners' expectations— whatever it takes.

Be Human: We believe in the power of kindness and the importance of acting with integrity. But embracing our humanity extends beyond interpersonal interactions, it means caring about greater issues that affect our planet.

You can find out more about our [culture](https://www.welcometothejungle.com/en/companies/swan/culture-1).

Responsibilities

• Développer et affiner une large gamme de contenus au sein de l'écosystème de documentation de Swan, y compris la rédaction et la maintenance de contenu dans un flux de travail docs-as-code.
• Écrire de manière indépendante un contenu clair et précis pour des fonctionnalités modérément complexes, y compris des guides d'utilisation, des articles de centre d'aide et des textes d'interface utilisateur.

Requirements

• Collaborer proactivement avec les équipes Produit, Ingénierie, Design, Marketing, Expérience Client et Mise en œuvre pour recueillir les exigences, gérer les attentes du projet et garantir l'exactitude.
• Experienced technical writer: You have a proven track record in technical writing (typically 3 or more years), with experience managing multiple projects simultaneously to meet deadlines.
• Docs-as-code fluency: You're comfortable working in Git and Markdown or MDX, and you've used a docs-as-code workflow before. Experience migrating content across different frameworks is a strong plus.
• Strong editorial eye: You can self-edit effectively and review peers' work for correctness. You know the difference between mediocre and excellent writing, ensuring content is clear and engaging for different audiences.
• Go-getter mindset: You are proactive and thrive in a fast-paced environment. You gather feedback from users and teams to ensure your content meets audience needs.
• Technical and tool literacy: You can independently learn and explain moderately complex technical concepts.
• Accessibility and localisation champion: You independently apply established best practices for accessibility and global localisation during content creation.
• Growth-minded: You proactively seek out feedback to improve your work, quickly adapt to new tools or processes, and are a reliable, positive team contributor.

It's okay if you don't tick every single box – if you're passionate about creating impactful documentation and believe you have the core skills, we strongly encourage you to apply! 🙌

*Swan is committed to providing a caring work environment for all employees, regardless of age, sex, disability, sexual orientation, race, religion, or belief.*

*When it comes to recruitment, we’re interested in your work experience, skills, and overall personality. Because diversity makes the workplace stronger and is necessary for Swan’s success, we are intensifying efforts to incorporate concrete actions to help us improve in this area.*