Merchant Care Analyst 1
- Shanghai, China
- Mid Level
- Posted
Join , a leading fintech company that powers digital payments for major brands like eBay, Spotify, and Uber.
Responsibilities
- As a Merchant Care Analyst, you will provide exceptional service to merchants, troubleshoot payment issues, and collaborate with internal teams to drive resolutions.
- This role requires fluency in Mandarin and English, 2+ years of experience in support or operations roles, and strong problem-solving skills. - Provide exceptional customer experience by handling inquiries and issues from merchants via various channels (email, phone, chat). - Troubleshoot and resolve merchant payment issues, technical challenges, and account-related concerns with a focus on timely and accurate resolutions. - Collaborate with internal teams, including operations, product, and engineering, to address merchant concerns and drive issues to resolution.