Customer Success Architect

Join Picus Security, a fast-growing cybersecurity company, as a Customer Success Architect. In this pivotal role, you will be responsible for onboarding new customers, expanding platform capabilities, and retaining our Enterprise customer base. You will collaborate with various teams, drive product adoption, and represent Picus customer success stories at events. This position offers remote work flexibility, stock options, and various benefits.

Responsibilities

• Onboarding new customers, expanding platform capabilities, and retaining the Enterprise customer base.
• Refining and scaling core customer success processes such as onboarding, adoption planning, platform expansion, health monitoring, and quarterly business reviews.
• Partnering with customers and internal stakeholders to drive product adoption, demonstrate value realization, and identify expansion opportunities.

Requirements

• The position requires a seasoned Customer Success profile with a proven track record of revenue growth and team collaboration
• Understand the architecture/design of solutions built on-prem and cloud,
• Experience managing complex customer lifecycles from onboarding through renewal and expansion,
• At least five years of experience working within a Sales Engineering or Customer Success role,
• Demonstrated success building executive relationships and driving strategic account planning,
• Demonstrated ability to be consultative, proactive, and outcome-focused
• Broad technology experience including risk visibility and prioritization, cloud architecture, networking, security, and IT transformation,

Preferred

• BS degree or combination of education and pre-sales/customer success experience in Security, Cloud, and Network Systems,