IT Production Support Technician

Join Saronic Technologies as an IT Production Support Technician, where you will provide hands-on technical support across our manufacturing environment. You will be a key IT partner to manufacturing and operations teams, supporting day-to-day production activities while driving continuous improvement in systems, processes, and uptime. Your responsibilities will include troubleshooting and resolving hardware, software, application, and network issues impacting production, supporting data-related tasks and production workflows, and coordinating IT support with the broader IT team.

Provide frontline and escalated support for manufacturing systems and operational technology, including Zebra printers, barcode scanners, production-floor workstations, and displays.

Responsibilities

• Troubleshoot and resolve hardware, software, application, and network issues impacting production, with urgency and precision to minimize downtime.
• Act as a primary responder for manufacturing system incidents and coordinate cross-functional resolution efforts when necessary.

Requirements

• Proficiency in troubleshooting hardware, software, and networking issues
• Excellent communication and customer service skills, with the ability to explain technical issues to non-technical users
• Strong problem-solving mindset, attention to detail, and ability to prioritize tasks effectively
• 3+ years of IT experience supporting manufacturing technology, or a similar role
• Associate or bachelor’s degree in computer science, or related field (or equivalent experience)
• Experience with industrial label printers (Zebra, ZPL, BarTender, etc.)

Preferred

• Experience with manufacturing systems (MES, PLCs, SCADA)
• Experience supporting production environments or shop-floor systems