AR & Billing Support Specialist

Join Egnyte's Order-to-Cash team as an AR & Billing Support Specialist. In this role, you will streamline the billing process for our customers, resolve inquiries, and collaborate with internal teams. You will also have the opportunity to propose and execute processes that will help automate and expedite procedures. Enjoy a range of benefits including company equity, flexible hours, generous time off, and more.

Responsibilities

• Répondre rapidement, efficacement et professionnellement aux demandes des clients internes et externes via Zendesk et Salesforce.
• Collaborer avec les équipes internes (facturation, recouvrement, ventes) pour résoudre les préoccupations des clients, par téléphone, e-mail ou réunions virtuelles.
• Utiliser des compétences en réflexion critique et en résolution de problèmes pour enquêter et résoudre les problèmes de facturation.

Requirements

• The successful candidate will have a record of success in time management, customer relations and thinking outside the box to find optimal and scalable solutions to issues that may arise
• High degree of attention to detail and ability to multitask
• Excellent verbal and written communication including understanding how to tailor messages towards different audiences and conveying the objective clearly
• Experience with Salesforce, reviewing contracts/ orders and purchase orders
• Good understanding of payment processes, billing systems
• Strong organizational and time management skills

Preferred

• Experience with subscription-based or digital goods business models is strongly preferred

Pay

USD 95,000 - 105,000