Business Analyst

Motorola Solutions as a Business Analyst in the Guardian Deployment Team. In this role, you will facilitate the deployment of the Guardian Suite, a Control Room Solution, to strategic customers in the emergency services sector.

About Motorola Solutions

Facilitate the deployment of a Motorola Solutions Control Room Solution (Guardian Suite) to strategic customers, engaging directly with end-users and stakeholders.

Responsibilities

• You will engage directly with end-users and stakeholders, establish operational relationships, and ensure customer satisfaction.
• Your responsibilities will include capturing and documenting customer requirements, supporting training and testing events, and assisting with pre-sales solution proposals.
• Establish an operational relationship with designated project and operational personnel of assigned multiple customers, typically Police, Fire and Rescue, or other Emergency Services.
• Capture and document customer requirements and acceptance criteria, ensuring clarity of what is being delivered within the deployment and live service.

Requirements

• Experience of managing the delivery of large and complex software solutions to major customers
• Strong experience of call taker and dispatch operations in the emergency services
• Excellent communication skills both written and verbal

Demonstrable management experience in a delivery-driven environment

• Proven experience of working with virtual teams and self motivation when working from home or remote from colleagues
• A formal qualification (Degree) in Computer Science or equivalent technology
• At least 2 years industry experience in Business Analysis at a large technology organisation

Preferred

• This position offers flexible work models, paid time off, health care benefits, and opportunities for learning and development.
• Technical experience sufficient to convey issues relating to software deployme

Proven experience in managing requirements

• Experience of software deployment to UK bluelight (police and/or fire - particularly the Control Room space) agencies
• Knowledge of project management principles - with certification or working towards certification