Forward Deployed Engineer, IT & AI

Join Mindflow, an enterprise Agentic AI automation platform, as a Forward Deployed Engineer focused on IT & AI. In this role, you will work directly with enterprise IT teams to design automation architecture, build solutions, and help move them into production. You will have a high-impact role combining engineering, consulting, and customer ownership, with direct exposure to complex enterprise IT and cloud environments.

Lead technical discovery with ITOps, ITSM, infrastructure, cloud, DevOps, platform engineering and service desk teams.

Responsibilities

• Design end-to-end automations and AI agents across ITSM, observability, cloud, identity, endpoint management, collaboration and infrastructure tools.

Requirements

• Build and validate integrations, workflows and production-ready solutions using APIs, JSON and scripting.
• You combine strong technical depth with the ability to build trust with both practitioners and senior stakeholders.
• 5+ years in IT engineering, cloud or infrastructure engineering, solutions engineering, technical consulting, professional services or a comparable hands-on role.
• Practical knowledge of one or more domains such as ITOps, ITSM, cloud operations, DevOps, observability, identity, endpoint management, infrastructure or service management.
• Strong experience with APIs, JSON and scripting, and the ability to troubleshoot integrations in complex environments.
• A pragmatic problem-solving mindset: you can break down an ambiguous process and turn it into a robust automated solution.
• Clear communication skills with technical and non-technical audiences.
• Professional fluency in both French and English.

Preferred

• Experience deploying automation platforms, integration platforms or AI-enabled IT solutions.
• Familiarity with LLMs, agentic systems, prompt engineering or AIOps.
• Experience with enterprise governance, architecture standards and regulated environments.
• Personal projects or technical content demonstrating curiosity and a builder mindset.
• If the mission excites you but you do not match every point, we still encourage you to apply.