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Technical Analyst

NTT DATA

Skills

Required

  • user error / frontend issues / backend
  • analyze runtime errors
  • Troubleshoot and debug issues

Join NTT DATA, a global leader in business and technology services. As a Technical Analyst, you will be responsible for 2nd line support, triage, and investigation of application issues. You will work closely with frontend, backend, and product teams to support issue resolution and contribute to continuous improvement.

Responsibilities

  • Triage and respond to incoming support tickets, acting as the first point of contact for end users.
  • Monitor application logs and dashboards to identify errors or abnormal behavior, and analyze runtime errors.
  • Troubleshoot and debug issues to determine whether they relate to user error, frontend issues, or backend issues.

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