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Workplace Service Support Engineer

NTT DATA

Skills

Required

  • reporting IT issues
  • Microsoft 365 applications
  • hardware

Join NTT DATA, a global leader in business and technology services. As a Workplace Service Support Engineer, you will provide L1/L1.5 support, both remotely and on-site, while maintaining ownership of the employee support experience. You will diagnose and resolve incidents, assist with software installations, and support user onboarding and offboarding processes. This role requires substantial experience in IT support, knowledge of Microsoft Windows and Microsoft 365 products, and strong troubleshooting skills.

Responsibilities

  • Act as a point of contact within the Service Centre for users reporting IT issues via phone, chat, portal/self-service and walk-up support.
  • Record, categorise, prioritise and manage incidents and service requests accurately, with clear communication with the user.
  • Diagnose and resolve L1/L1.5 incidents and service requests, relating to Windows operating systems, Microsoft 365 applications, and hardware.

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