Customer Operations Representative

Join Carwow Group, a leading online car-changing destination in Europe. As a Customer Care Agent, you will provide exceptional support to customers across various channels, manage workload efficiently, take ownership of assigned tasks, and ensure high-quality customer support. You will also strive to minimize escalated calls, share insights from customer feedback, and maintain a high level of customer satisfaction.

Responsibilities

• Efficiently manage workload and prioritize urgent requests to ensure timely responses.
• Take ownership of assigned tasks, ensuring a clear understanding of process goals, timelines, and deliverables.
• Strive to minimize escalated calls by resolving customer issues at the first point of contact, proactively addressing their needs.