Production Support Engineer L3 (Java) - 2832

Seeking Experienced L3 Production Support Engineers for Exciting Remote Projects in Guadalajara and Mexico City

Responsibilities

• We are looking for skilled L3 Production Support Engineers with a minimum of 3 years of relevant L3 Production Support experience to join a dynamic team within a leading global organization. This role involves providing advanced production support, resolving complex L3 issues, implementing code fixes, performing root cause analysis, and contributing to the continuous improvement of Java-based applications and enterprise platforms.
• Provide L3 production support and resolve complex production issues through detailed analysis.
• Troubleshoot incidents, implement code fixes, and perform rigorous testing.
• Support Java applications and production servers running on cutting-edge platforms.
• Perform Root Cause Analysis (RCA) and implement corrective actions.
• Collaborate with development teams to improve application stability and performance.
• Develop new functionalities that support evolving business requirements.
• Automate provisioning and access management processes.
• Participate in requirements gathering, design discussions, and implementation alongside cross-functional teams.
• Contribute to continuous improvement and continuous delivery initiatives.

Requirements

• With 3+ years of experience as an L3 Production Support Engineer, you should be proficient in the following technologies:
• Strong hands-on experience with Core Java
• Experience working on Java technology stack projects
• Strong knowledge of SQL
• Experience with Splunk for debugging and log analysis
• Experience using Git
• Hands-on experience with ServiceNow and workflow processes
• Experience with AWS (preferred)
• Experience performing L3 Production Support

Ability to successfully complete a CoderPad coding assessment

• Bachelor's degree or higher.
• 6–9 years of overall software development experience.
• Fluent in English (Advanced – C1/C2).
• Strong communication, leadership, teamwork, empathy, and commitment.
• Advanced English skills are mandatory.
• Only candidates currently residing in Mexico will be considered.

Preferred

• Understanding of Agile methodologies is a plus.
• AWS Certification is an advantage.

Benefits

• Attractive Salary + Premium Benefits
• Performance bonuses, grocery coupons, and savings are found.
• Aguinaldo, premium vacations, and vacations paid
• SGMM Medical insurance, family, and Life insurance.

Location & Schedule

Remote position.

Preferred candidates located in Guadalajara or Mexico City

Monday to Friday, 09:00 – 18:00.

Candidates must include their compensation expectations in their applications and resumes in English.