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ServiceNow Developer 2709

xideral

Skills

Required

  • ServiceNow
  • JavaScript
  • Glide
  • scripting
  • Script Includes
  • software or platform development
  • ServiceNow integrations
  • REST / SOAP
  • troubleshooting
  • debugging

Preferred

  • Virtual Agent / Now Assist / AI / GenAI
  • integrations
  • ITAM / SPM / ITSM
  • Service Portal
  • UI
  • Change Management
  • AI/ML

We are seeking an experienced and highly skilled ServiceNow Developer with 6+ years of overall IT experience and strong hands-on expertise in the ServiceNow platform to join a long-term project with Tech Mahindra. This role is ideal for professionals who enjoy working in Agile environments, building scalable platform solutions, and collaborating with distributed teams.

Responsibilities

  • Design, develop, and maintain solutions on the ServiceNow platform.
  • Develop and customize functionality using JavaScript, Glide scripting, Script Includes, and Scheduled Jobs.
  • Design and implement backend APIs, data structures, and integrations to support content delivery and search capabilities.
  • Troubleshoot issues across ServiceNow content pipelines and identify root causes across system components.
  • Collaborate with cross-functional and distributed teams in Agile/Scrum environments.
  • Support platform enhancements related to AI experiences or ITX/Technology workflows, depending on specialization

Requirements

  • 6–10 years of total experience in software or platform development.
  • 5+ years of hands-on experience with ServiceNow (Tech Leads) or 5–7 years (Mid-level).
  • Strong proficiency in JavaScript.
  • Solid experience with Glide scripting, Script Includes, and Scheduled Jobs.
  • Experience with ServiceNow integrations (REST/SOAP).
  • Strong platform troubleshooting and debugging skills.

Advanced English for professional communication

  • Strong communication skills.
  • Leadership and proactive mindset.
  • Empathy and teamwork.
  • Problem-solving and analytical thinking.
  • Bachelor’s degree or higher in Computer Science, IT, or a related field.
  • Advanced English (spoken and written).
  • Strong commitment and ability to work independently in remote environments.

Preferred

  • Experience with Service Portal and UI Builder.
  • Knowledge of Virtual Agent, Now Assist, AI or GenAI (for AI Experiences).
  • Hands-on experience with ITAM, SPM, or ITSM Change Management (for ITX/Technology workflows).
  • Background in AI/ML (required only for AI/ML-focused profiles).
  • Experience working on large-scale, enterprise ServiceNow implementations
  • Please send your resume in English (without letterhead), highlighting your experience with ServiceNow development, JavaScript, integrations, and any exposure to AI, Virtual Agent, ITSM, ITAM, or platform customization projects.

Location & Schedule

Location: Remote (Mexico)

Schedule: Monday to Friday, 9:00 AM – 6:00 PM

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