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[Remote] Facilities Coordinator - Field Service Dispatching

twonice

Skills

Required

  • ETA
  • managing work orders

Preferred

  • oversee work orders
  • triage service requests
  • keep multiple systems updated

About twonice

Our client acts as the bridge between their customers and the external technicians and vendors they use to complete service work.

Responsibilities

  • Our client, a commercial services provider, is looking for a Remote Facilities Coordinator to join their team in the US.
  • In this role, you'll oversee work orders from initial intake through final closeout while serving as the primary point of contact between customers, field technicians, vendors, and internal teams.
  • You'll triage service requests, coordinate repairs, keep multiple systems updated, and ensure each job is completed accurately and on time.
  • A key part of this role is sourcing and coordinating the technicians and vendors needed for each work order.
  • They're looking for someone with experience supporting field service operations within commercial facilities maintenance who enjoys solving problems, staying organized, and juggling competing priorities without letting the details slip. They offer a lot of flexibility in terms of working from home, but not in terms of the pace. This is a high-volume, highly visible role where you'll interact with customers, technicians, vendors, and internal teams throughout the day. It's a great fit for someone who enjoys being busy and likes having ownership of their work.
  • [Remote] Facilities Coordinator - Field Service Dispatching (No Travel) Responsibilities
  • Manage work orders from intake through closeout
  • Receive, triage, and prioritize incoming service requests
  • Dispatch technicians and coordinate service providers
  • Troubleshoot service issues and resolve remotely when possible
  • Monitor ETA, NTE, and job progress
  • Schedule preventative maintenance and timed work requests
  • Update internal systems and client portals
  • Collect job documentation, photos, and customer sign-offs
  • Prepare quotes and proposals as needed

Deliver exceptional customer service throughout the repair process

  • [Remote] Facilities Coordinator - Field Service Dispatching (No Travel) Qualifications
  • Background supporting commercial building systems and facility equipment such as overhead doors, loading dock equipment, plumbing systems, compactors/balers, or similar required

Requirements

  • Experience managing work orders, including ETA and NTE management, required

Pay

Salary: $75,000-$80,000

Benefits

  • Benefits: Health Insurance, 401k, PTO, Sick time

[Remote] Facilities Coordinator - Field Service Dispatching

Location: Remote – must live in MT or PT time zone

Job Type: Full-Time

Typical Hours: Mon-Fri, 9 AM – 6 PM PT (must be able to work Pacific Time Hours)

Sponsorship is not available

  • [Remote] Facilities Coordinator - Field Service Dispatching (No Travel) Description
  • 4+ years of experience coordinating field facilities maintenance technicians required
  • Experience working across multiple systems utilizing dual monitors (or more) required

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