The Authorization and Fraud Detection Officer is responsible for providing 24/7 authorization and fraud monitoring services, reviewing transactions, detecting suspicious activities, investigating potential fraud cases, and implementing appropriate risk mitigation measures to ensure the security of customer accounts and card transactions.
Process manual and voice authorization requests from local and international banks in accordance with Bank policies and card association regulations.
Monitor and analyze credit card, debit card, and deposit account transactions to identify unusual activities and potential fraud.
Review fraud alerts, validate suspicious transactions, and coordinate transaction confirmations with cardholders.
Investigate flagged transactions and accounts to determine legitimacy and take appropriate action, including card blocking and fraud prevention measures.
Handle lost card reports, facilitate card replacements, and ensure immediate protection against unauthorized transactions.
Monitor VIP accounts and provide timely assistance to protect valued clients from fraud risks.
Report confirmed fraudulent transactions to Visa and Mastercard fraud reporting platforms.
Respond to customer inquiries and coordinate with Collections, Sales, Customer Service, and other units on fraud-related concerns.
Support process improvement and automation initiatives within the unit.
Requirements
Bachelor's degree in any four-year business-related course.
Strong analytical and problem-solving skills.
High attention to detail and commitment to accuracy.
Excellent communication and customer service skills.
Ability to work in a fast-paced, shifting, and 24/7 operational environment.
Proficient in Microsoft Office applications.
Team player with a strong drive for continuous learning and improvement.
Preferred
Experience in banking, financial services, card operations, authorization, fraud monitoring, or risk management is an advantage.
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