Senior Manager IT Application

About Ather Energy

At Ather, we’ve built India’s first intelligent scooter, from scratch.
Based on the philosophy of clean design and smart technology, we are transforming the urban commute experience.
We are expanding in India, and in the coming years, we look forward to scaling up and launching more products globally.
Today, our product offerings include the Ather 450X, 450S, 450 Apex, and Rizta.
Beyond the product, we are also setting up an extensive charging network and re-imagining end-to-end ownership experience.
To know more, check out our Careers site and our Substack.
The Ather story doesn't write itself - our people do.
We believe everyone is equal, but not the same.
Diversity is our strength, and building an inclusive and equitable workplace begins with acknowledging and embracing our differences.
We are an equal opportunity employer, and our team reflects a wide range of identities, experiences, and perspectives - all united by a shared passion to shape the Ather journey.

Oversee end-to-end administration, customization, release management, and continuous operational support for enterprise Salesforce and SAP ecosystems to maintain 99.9% application uptime.
Direct multi-tiered global support teams (Tier 1–Tier 3) across onshore/offshore centers, ensuring >95% SLA compliance and effective vendor/SI oversight.
Execute an enterprise SaaS & ERP License Management Program, utilizing usage analytics to harvest underutilized licenses and lower annual costs by 15–25%.
Maintain software contract compliance baselines and perform license audits across Salesforce and SAP to prevent true-up penalties.
Enforce Role-Based Access Control (RBAC), Segregation of Duties (SoD), and User Access Reviews (UAR) across SAP and Salesforce in compliance with ITGC and SOX standards.
Build automated cross-system data reconciliation engines between Salesforce (CRM) and SAP (ERP) to reduce transactional and integration discrepancies by over 90%.
Manage system administrators, functional analysts, and support engineers, executing resource planning, skill-gap analyses, and performance reviews to drive team development.
Serve as primary liaison between IT and executive stakeholders (Finance, Sales, Operations) to align application roadmaps, tracking integration, change control, and audit readiness.

Experience and Qualifications Bachelor of Science in Computer Science / Information Technology (or related field).
Extensive experience leading enterprise application ecosystems, managing enterprise CRM (Salesforce) and ERP (SAP) environments, and directing cross-functional teams.

Competencies Administration, customization, and user/authorization management for Salesforce (Sales, Service, CPQ, Experience Cloud) and SAP (S/4HANA/ECC).
Expertise in Software Asset Management (SAM), including usage analytics, license harvesting, and vendor contract compliance via tools like SAP LAW.
Implementation of Identity & Access Management (IAM), Role-Based Access Control (RBAC), and Segregation of Duties (SoD) adhering to SOX and ITGC frameworks.
Incident, problem, and service delivery management within ITIL v4 frameworks using enterprise service tools like Jira Service Management.

Competencies Integration of identity and access management platforms including Azure AD / Entra ID, SAP GRC, ADFS, and JumpCloud.
Development of automated cross-system data reconciliation engines between CRM and ERP environments.
Application of Salesforce Security & Sharing Rules alongside SSO / SAML 2.0 implementation.
Professional certifications such as Salesforce Certified Administrator / Service Cloud Consultant, SAP Certified Associate, ITIL v4, or CSAM.

Sr.

IBC Knowledge Park, Bangalore Reporting to: IT Infrastructure General Manager Team name: IT Infrastructure Team