Service Delivery Manager
Airtel
- Airtel Centre - Gurgaon, Gurgaon, Haryana, India
- Mid Level
- Posted
•Responsible to plan and execute delivery of Global Orders
Responsibilities
- •Intense cross-functional engagement and co-ordination with field partners to achieve delivery commitment.
- •Engagement with internal network teams and give visibility to the Business Project team on delivery timelines for all the orders.
- •Engagement with testing teams and customer for link testing.
- •Regular interaction with international customers during delivery lifecycle.
- •Manage inventory for delivery of Business orders.
- •Regular interlock with planning for critical high bandwidth delivery.
- •Track various project stages and publish regular progress reports to all stakeholders.
- •Plan regular meeting with Business team to give visibility of ongoing/critical projects.
- •Understand execution challenges and explore ways to mitigate the same.
Requirements
- •Strong knowledge on fiber architecture
- •Sound knowledge on OTN, DWDM
- •Hands on experience on Fiber Operation or Deployment
- •Extremely good knowledge on large project Delivery.
- •Should be able to handle pressure and manage customer/business in most efficient ways.
- •Should have Good communication and presentation skills.
- DWDM, OTN, IP, Fiber, Program management with minimum 8 yrs of experience.
Preferred
- •IP knowledge is a plus