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Group Leader- Customer Support

AIS

Responsibilities

  • Name Role Purpose Responsibilities Heads KRA (Key Result Areas) Machine Availibility Ensure execution of planned maintenance activities of machines to achieve machine availability
  • Quality Management To monitor the compliance to Control Plan & Job Standards, Daily checksheet / monitoring to maintain process health.
  • Manpower Development To plan and develop the skill set in Shift members as per roles and responsibility To Monitor Manpower and glass breakage due to machine 1.
  • Zero Machine breakdown2.
  • Manpower Rotations and Multiskilling's as per schedule3.Manpower Optimizations To review & reduce repair & maintenance
  • Cost and to reduce cost of Indirect consumables

Safety To achieve

  • Zero Accidents & to ensure safe working culture amont team Shift Operations Enforce discipline in the Shift.
  • Ensure to carry preventive Maintenance as per plan2.

Requirements

  • Technical skills, & Manpower Management skill Qualification Diploma- Mechanical Internal Customers Production, SCPL, Stores & HR TKML Decision Making Authority To Approve Deviations in shift, Approve out Pass Other External Parties/Vendors Auditors INTERACTION 1.
  • Ensuring 5S during the shift.2.
  • Ensuring no miss management in shift.3.
  • Ensuring Maintenance activities in the shift4.
  • Ensuring dolly / pallet repair as per plan5.
  • Attending breakdown as per timeline Knowledge 1] Good Technical knowledge about electrical & mechanical maintenance2] Knowledge of MTTR & MTBF, preventive maintenance3] Knowledge of critical spares Year's of experience 1.
  • No of Points during Audit.2.
  • No of deviation and abonormalities 1.
  • Competency mapping & Level ups and Multiskilling Development 3-10 Years REQUIREMENTS Cost Budget Vs Actual head countsMachine breakdown HistoryMultiskilling plan Vs actualsIndirect manpower Rotations as per Schedule adherence 1.
  • Cost of repair & mainteance - budget Vs Actual2.
  • Cost of Consumables Consumptions ,plan vs. actual 1) Inculcating safety practices within team2) Eliminating unsafe work practices3) Reporting near misses, unsafe acts and conditions 1.
  • Ensure to carry out 5S activities as per QES procedure3.
  • Ensure to initiate preventive actions Group Leader- Maintenance (Mechanical) To manage smooth and efficient operation of Mechanical Maintenance KPI (Key Performance Indicators)