GERMAN Videogames Customer Service (WRITTEN SUPPORT)

Responsibilities

• Player Support communicates with with players and solves their problems, such as lost accounts or questions regarding details, and provides excellent customer service (through chats, emails and tickets).

Requirements

• Strong written and verbal communication skills in English.
• Strong written and verbal communication skills in German.
• Ability to multi-task.
• Ability to easily adapt in a constant evolution environment
• Excellent customer service skills
• Ability to actively listen to instructions and execute tasks communicated.
• Full-time availability
• Living in Mexico City or Estado de Mexico.

Preferred

• High School Diploma preferred but not required.

Pay

$18,000.00 gross (before taxes)

Benefits

• Law Benefits.
• 2 days off.
• Career path.
• _After probation period:_ Medical expenses insurance.
• Saving funds.
• Grocery tickets ($1,200)

Office location

Our office is located in Nuevo Polanco

Videos about the position

_Here you can watch some videos from our official FB account regarding this position:_ https://www.facebook.com/watch/?v=612148667236746&... https://www.facebook.com/watch/?v=570454408169826&... https://www.facebook.com/watch/?v=1108036716785896...

Privacy policy

PRIVACY POLICY: By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at https://www.keywordsstudios.com/en/applicant-privacy-notice.

Workplace

**Workplace:** on_site

Department

**Department:** Player Engagement