Facilities Coordinator (ServiceChannel)

• At P.F. Chang’s, we take PRIDE in creating a heart-filled, guest-led Pan-Asian dining experience while delivering meaningful value for our guests, Team Members, and shareholders.
• Facilities Coordinator to join our Accounting team at our Global Support Center in Scottsdale, Arizona.

About Pfchangs

• Our vision is to be the most admired Pan-Asian restaurant company in the world.
• Our values guide how we work and lead: Passion — We bring energy, heart, and purpose to every plate, and every guest, every time.
• We remain curious, aspirational, and forward-thinking.
• Discipline — We hold ourselves accountable to high standards and consistently deliver on our commitments.
• Excellence — We strive for perfection and aim higher in everything we do.
• We take PRIDE in creating a heart-filled, guest-led Pan-Asian dining experience, fueled by passion for our craft, respect for our people, and an unwavering commitment to excellence.

Responsibilities

• Monitor ServiceChannel work orders, proposals, invoices, and other activity; identify exceptions and take corrective action.
• Review and process NTE adjustments, IVR exceptions, work-order status corrections, and related workflow issues.
• Create, update, and close work orders and ensure system information is accurate and complete.
• Monitor aging work orders and proposals and follow up with restaurants, vendors, and management as needed.
• Maintain ServiceChannel user access, permissions, restaurant information, vendor information, and other system data.
• Provide first-level ServiceChannel support to restaurant operators, vendors, Facilities, Accounting, IT, and other users.
• Partner with Accounts Payable and vendors to research invoice discrepancies, resolve billing exceptions, and support timely invoice processing.
• Work with Facilities, Accounting, Operations, and IT to improve ServiceChannel workflows, system functionality, and data accuracy.
• Prepare recurring and ad hoc reporting related to work orders, aging, NTE activity, proposals, invoices, vendors, and restaurant activity.
• Provide ServiceChannel training and guidance to restaurant operators, vendors, and new team members.
• Support Facilities projects, including restaurant openings, remodels, and other initiatives.
• Perform other duties and projects as assigned.

Requirements

• Associate or bachelor’s degree in business, accounting, facilities management, or a related field preferred; equivalent experience may be considered.
• Two or more years of relevant experience in facilities coordination, system administration, accounts payable, restaurant operations, or a related function preferred.
• Experience with ServiceChannel or another facilities/work-order management system preferred.
• Basic understanding of facilities, accounts payable, and invoice processing.
• Proficiency in Microsoft Excel, Outlook, Word, and similar business applications.
• Strong attention to detail, organization, problem-solving, and time-management skills.
• Ability to manage multiple priorities in a high-volume environment.
• Strong written and verbal communication skills.
• Ability to work independently and collaborate effectively with restaurant operators, vendors, and corporate teams.
• Candidates must currently reside in the greater Phoenix metro area and live within a reasonable commuting distance of the office.

Benefits

• Comprehensive Benefits : Medical, dental, vision and 401(K) starting on the 1st of the month following the hire date.
• 20 days per calendar year for full-time Global Support Center team members, prorated for new hires.
• 12 company-selected holidays plus 2 floating holidays per year.
• Annual bonuses based on Company performance.
• Tuition reimbursement for job related programs.
• Preloaded meal card for use at any corporate-owned P.F. Chang’s location.
• Access exclusive employee discounts.
• Financial assistance through the Lucky Cat Fund during hardships for qualifying team members.
• Why work for us?
• Because it’s more than a job.

Location

This is primarily an office-based position located at the P.F. Chang’s Global Support Center in Scottsdale, Arizona 85255 . The current in-office expectation is a minimum of three days per week, with additional onsite presence as business needs require.

Respect — We treat our Team Members and guests as we want to be treated.

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