Integration Support Specialist

• Integration Support Specialist Job Description: Arrow Enterprise Computing Solutions (ECS), a part of Arrow Electronics, brings innovative IT solutions to market to solve complex business challenges.
• Purpose Own the technical implementation and support of CRM integrations between the Sales Portal and partners' existing systems.

About Ac

• We deliver value-added distribution, business consulting and channel enablement services to leading technology manufacturers and their channel partners.
• We help businesses grow faster, operate efficiently, and transform in a dynamic market (more information through this link : https://www.arrow.com/globalecs/ ).

Responsibilities

• Ensure standard connectors are successfully deployed, support complex integration requirements, and act as the technical expert for partner-facing integration activities.
• Configure, test, and deploy standard CRM integrations with Salesforce, HubSpot, and Microsoft Dynamics , including authentication, field mapping, sync rules, and go-live validation.
• Lead integration discovery and scoping workshops with partner CRM administrators for custom or complex integration requirements.
• Troubleshoot and resolve integration and synchronization issues, identifying configuration problems and escalating product-related defects where needed.
• Maintain integration playbooks, configuration templates, troubleshooting guides, and Knowledge Center content.
• Deliver regional integration webinars and support the Partner Enablement team through technical training and guidance.
• Act as the subject matter expert for integration-related pre-sales discussions, advising on supported capabilities, limitations, and roadmap items.
• Partner closely with Product Management and the API Product Owner to prioritize connector enhancements, product requests, and defect resolution.
• Contribute technical feedback, integration trends, and customer requirements to monthly product reviews.
• Success Measures Successful deployment of partner CRM integrations within agreed onboarding timelines.
• High first-time integration success rate and partner satisfaction.
• Timely resolution of integration support requests and escalations.
• Up-to-date integration documentation and knowledge resources.
• Effective contribution to connector improvements and product enhancements.
• Profile 3-6 years of experience in Integration Support, Solution Consulting, CRM Administration, Technical Customer Success, or a similar customer-facing technical role.

Requirements

• Hands-on experience with Salesforce, HubSpot, and CRM integration technologies , including APIs, REST services, OAuth authentication, webhooks, and field mapping.
• Ability to read API documentation, analyze logs, troubleshoot data flows, and develop simple scripts in Python or JavaScript .
• Strong documentation, testing, and problem-solving skills with a structured approach to support and escalation management.
• Salesforce Administrator, HubSpot, or related certifications are a plus.
• Fluent in English ; French is an advantage.
• A technically minded customer-facing professional who enjoys solving integration challenges, working with APIs and CRM platforms, and helping partners successfully connect and adopt new technologies.

Preferred

• Exposure to Microsoft Dynamics 365 and iPaaS platforms such as Zapier, Make, or Workato is an advantage.

Combines strong troubleshooting skills with the ability to explain technical concepts to non-technical stakeholders. #LI-JC1 Location: MA-Casablanca, Morocco (Boulevard Al Quods) Time Type: Full time Job Category: Business Support