Desktop Support Specialist I

AMERICAN SYSTEMS is an employee-owned federal government contractor supporting national priority programs through our strategic solutions in the areas of Information Technology, Test & Evaluation, Engineering & Analysis, and Training.

Responsibilities

• The Desktop Support Specialist I is responsible for providing essential support for desktop and laptop PCs, ensuring compliance with licensing and regulatory requirements.
• Your role involves offering technical assistance to users, resolving IT support tickets, and assisting with software and hardware installations.
• You'll also provide support for Microsoft Teams Rooms and coordinate mobile device management.
• This position requires troubleshooting skills, familiarity with Microsoft Office and Windows, basic knowledge of Active Directory, and the ability to analyze and solve problems.
• Provide desktop support for users, including PCs, laptops, tablets, mobile devices, and printers.
• Assist in ensuring compliance with licensing, regulatory, and security requirements.
• Support the IT Service Desk by handling basic technical issues.
• Assist in installing and maintaining software and hardware according to established standards and procedures.
• Assist with Microsoft Teams Rooms by troubleshooting issues and managing equipment.
• Assist in coordinating with Mobile Device Manager for mobile device issuance and replacement.
• Assist with automated software deployments and maintaining hardware/software inventories.
• Support Cyber Security Specialists during response activities.
• Assist in maintaining accurate records of hardware and software inventory.
• Assist in installing and configuring stand-alone and network printers.
• Provide basic support for Microsoft Teams Rooms and troubleshooting associated issues.
• Assist in site visits for software upgrades and basic computer-related issue resolution.
• Provide tier 1 support for Entrust-related issues and ensure timely resolution of requests.
• Assist with the setup and delivery of new desktops and laptops.
• Assist in ensuring proper disposal of surplus IT software and hardware according to policy.

Requirements

• As a requirement of this position, all candidates must be a U.S. Citizen.
• Must be able to pass federal background investigation and obtain a Public Trust.
• Basic proficiency in current and future Microsoft Office and Windows versions.
• Basic knowledge of Active Directory, Exchange, LDAP, and audio/video conferencing systems.
• Basic troubleshooting and remote user support skills.
• Some experience in problem analysis and solution identification.
• Must possess a valid state driver's license, may be required to travel between customer sites.
• Must be able to present acceptable identification for customer badging and site access, such as a REAL ID compliant driver license, U.S. Passport, or other approved document from the GSA Required Identification List.

Pay

• The salary range for this position is USD $20.00/Hr. - USD $25/Hr.
• Actual compensation will be determined based on several factors permitted by law.

Benefits

• AMERICAN SYSTEMS provides for the welfare of its employees and their dependents through a comprehensive benefits program by offering healthcare benefits, paid leave, retirement plans, insurance programs, and education and training assistance.

In accordance with 8 U.S.C. 1324b(a)(2)(C), we will not consider candidates for this position who do not meet the aforementioned conditions.

Pay Transparency

• Statement AMERICAN SYSTEMS is committed to pay transparency for our applicants and employee-owners.
• EEO Statement EEO Race/Sex/Disability Status/Veteran Status