jobapplier

Associate Support Technician

Movement

Skills

Required

  • Windows
  • work on-site

Preferred

  • Microsoft 365
  • macOS
  • Directory
  • Entra
  • ID / networking / remote support tools
  • self-directed
  • Android

About Movement

  • Join the company defining what it means to be an Impact Lender!
  • Mortgages are what we do, but that doesn't define who we are.
  • In 2008, Movement disrupted the industry with the innovative 6-7-1 mortgage process.
  • In 2023, we pioneered again, helping launch Impact Lending – a new category of lending.
  • Any mortgage lender that commits at least 10% of its profits to helping the neighborhoods it serves is an Impact Lender.
  • At Movement, we are Impact Lenders.
  • We give 40%-50% of our profits to making an impact in our communities.
  • For us, purpose and people have always come before profit.
  • This position will be onsite 5 days a week in Indian Land, SC.
  • The application window is anticipated to close on: November 2, 2026 We’re definitely not your average mortgage company.
  • When you’re ready to grow your career AND your impact, we’re ready for you.
  • We’re also one of the nation’s top lenders and are redefining corporate culture.
  • We work hard, we have fun, we invest in our people and we make a difference.
  • Learn more at www.movement.com .

Responsibilities

  • Triage, prioritize, categorize, resolve, and escalate support cases through our IT service management system, with a focus on timely resolution and customer communication.
  • Troubleshoot end-user hardware, software, and common technology issues across Windows and a limited number of macOS devices.
  • Perform routine Active Directory and Entra ID tasks such as onboarding, offboarding, password resets, group membership changes, and account troubleshooting.
  • Troubleshoot and resolve basic mobile device support requests across iOS and Android.
  • Support hardware deployment, returns, break/fix, inventory reconciliation, and other asset management activities.
  • Provide user support and guidance for commonly used applications and systems.
  • Support end-user functions across our enterprise applications, troubleshooting issues where possible and escalating to the appropriate teams when needed.
  • Keep customers informed while their incidents and requests are being worked through.
  • Participate in IT projects such as upgrades, rollouts, and migrations that fall within the scope of the support team.
  • Troubleshoot basic network and application connectivity issues.
  • Communicate effectively with customers and teammates through email, support cases, chat, phone, and in person.
  • Help create and maintain technical documentation and knowledge base articles.
  • Curious about technology and interested in developing technical skills through hands-on experience.
  • Comfortable troubleshooting problems, asking questions, and working through issues you haven’t encountered before.
  • Able to learn new tools, systems, and processes through training and hands-on experience.
  • Organized and able to manage multiple requests and priorities.

Requirements

  • Qualifications High school diploma or GED.
  • No previous professional IT experience required.
  • We’re looking for someone with the aptitude and interest to learn.
  • Strong customer service mindset with clear written and verbal communication skills.
  • Basic familiarity with Windows and common productivity applications.
  • Able to work effectively as part of a collaborative team.
  • Ability to work on-site at our headquarters in Indian Land, SC, or in a previously agreed-upon remote location.
  • Ability to work extended hours, including nights, weekends, and holidays, when needed during periods of high volume or for special requests.

Preferred

  • Qualifications Exposure to Microsoft 365, Windows, macOS, Active Directory, Entra ID, networking, or remote support tools.
  • Previous customer service or technical support experience.
  • Experience building, repairing, troubleshooting, or experimenting with computers, networks, software, or other technology.
  • Coursework, certifications, personal projects, homelab experience, or other examples of self-directed technical learning.
  • Basic familiarity with IT security concepts and practices.
  • Good.

Pay

  • The expected salary range for this position is between: $42,600.00 - $64,900.00 The range for the position in other geographies may vary based on market differences.
  • The actual compensation will be determined based on experience and other factors permitted by law.

Benefits

  • We also offer a benefits package that includes: Competitive pay Benefits Offered: Medical, Dental, Vision, Life, Disability, Critical Care, Hospitalization, HSA, FSA, DCFSA and QTE Retirement plan: 401(k) and Roth Paid Time Off: 16 days front loaded.
  • Prorated based on the start date month 11.5 paid holidays per year
  • Employee assistance program
  • Excellent career growth opportunity
  • Fun, team-focused working environment
  • Employee driven community outreach program
  • Relocation packages available
  • Sound like a plan?