Analyst, Network Operations

Job Purpose Network Operations provides 24x7 support for the organization’s global production network infrastructure by performing proactive routines that ensure service impacts are avoided.

Responsibilities

• Staff members also interact with customers and peers in Operations and Engineering to facilitate effective handling of service requests and connectivity issues.
• Incident Management Proactive checkouts and monitoring to avoid service outages or limit their impact.
• Troubleshooting and fault isolation to restore service when necessary.
• Problem Management Solutions for Incident Management from Case Study evaluations.
• This includes development of the related root cause flow charts and troubleshooting procedures that streamline the time required to isolate faults and restore service.
• Operational Readiness for New Services Completing checklists that support pre-production deployment of network services.
• This includes assurance that Network Operations has updated management for all related network components, is performing pro-active routines to ensure optimal network health, understands the service and it’s dependencies, and the staff is capable of performing established recovery procedures.
• Change Management Planning and Configuration Implementation Coordination of changes at the CAB and periodic quality reviews with Engineering.
• Implementation of tasks assigned to Network Operations and support for those implemented by Network Engineering.
• Service Requests, Network Maintenance, and Operational Support Executing requests for analysis or support.
• Representing Network Operations’ strategic initiatives such as vendor service level reviews, Asset Management, and Capacity Management.
• Coordination and support for pro-active maintenance activities required to keep the infrastructure in good health.
• Improvement Specific tasks assigned by management to own that deliver operational support improvements to a technology, process, tool, or service.
• Perform monitoring for new events to open incidents
• Perform all levels of routine network analysis
• Coordinate hot hands and other activities with vendors
• Interact with advanced level engineering support
• Develop and propose solutions for the knowledge base
• Knowledge of TCP/IP, Layer 2 and 3 switching.

Requirements

• Knowledge and Experience Bachelor’s Degree in Computer Engineering or related field.
• 3+ years or experience in lieu or educational credentials.
• Knowledge of routing protocols and concepts (OSPF, BGP, etc.).
• Position requires superior customer service skills including verbal and written skills.
• Solid understanding of multicast and troubleshooting techniques Working knowledge of how to use management tools Shift Hours: Standard US hours (approx.

Preferred

• Financial industry experience is preferred.

Pay

• 8am-5pm) Illinois Base Salary Range The expected base salary for this role, if located in Illinois, is between $67,000 - 76,000 USD.
• The base salary range does not include Intercontinental Exchange’s incentive compensation.
• While we provide this range as general guidance, at ICE we compensate employees based on the skillset and experience of the individual.

Benefits

• Regular full-time ICE employees are eligible for a suite of competitive employee benefits, including healthcare coverage (medical, dental and vision), a 401(k) plan, life insurance, time off, and paid leave for qualifying circumstances. ---------- Intercontinental Exchange, Inc. is an Equal Opportunity Employer.

• Ability to work in a team-oriented environment is essential Weekend and off hours support is required JNCIA, CCNA, or equivalent knowledge is preferred.
• All qualified applicants will receive consideration for employment without regard to legally protected characteristics.