Engineer, Systems Engineering

We are problem solvers and partners, always starting with our customers to solve their challenges and create opportunities.

About Intercontinental Exchange, Inc.

• Job Purpose We are on a mission as a team.
• Our start-up roots keep us nimble, flexible, and moving fast.
• We take ownership and make decisions.
• We all work for one company and work together to drive growth across the business.
• We engage in robust debates to find the best path, and then we move forward as one team.
• We take pride in what we do, acting with integrity and passion, so that our customers can perform better.
• We are experts and enthusiasts - combining ever-expanding knowledge with leading technology to consistently deliver results, solutions and opportunities for our customers and stakeholders.
• Every day we work toward transforming global markets.

Responsibilities

• Engineering team provides top-tier support, maintenance, and solution design on multiple applications, including MFT (Sterling Integrator), message queueing (SWIFT, IBM MQ), and reporting platforms (Business Objects, Tableau).
• Engineer will create and maintain availability and high-performance of various applications in mixed UNIX and Windows development, in both non-production and production environments.
• This role will also perform root cause analysis of problems, select and implement automation tools, and actively participate in deeply technical discourse.
• Design, plan and implementation of integrated solutions

Tune systems for maximum available performance

• Respond to and assist in production operations in a 24/7 environment
• Troubleshoot and resolve issues both proactively and as discovered Application support and administration for SWIFT, IBM MQ, Tableau and other applications

Manage application configurations, patch

• Levels and Evolution Paths Provide technical analysis, resolve problems, and propose solutions
• Provide support to and coordinate with developers, operations staff, release engineers, and end-users

Educate and mentor team members and operations staff

• Participate in a weekly on-call rotation for after-hours support and change events
• Customer focused, and dedicated to the best possible user experience
• Communicate effectively with both technical and business resources

Requirements

• Knowledge and Experience Bachelor’s degree in CIS or equivalent experience in Systems Engineering/Information Technology 3+ years proven experience with third party application support
• Strong initiative to learn and assimilate new software/technologies and improve business processes
• Demonstrated Fundamental knowledge of Linux Operating Systems (RedHat variants preferred)
• Demonstrated Fundamental knowledge of Windows Operating Systems (2019+) Fundamental understanding of the SDLC processes, and tools (GIT, Puppet, etc.) Fundamental understanding of Operational Concepts (DR, BCP, Prod vs.
• Non-Prod) Functional Scripting Knowledge (Perl, BPML, JavaScript, Bash, Python, PowerShell and/or others) Top-tier analytics and problem solving
• Ability to work in a fast-paced service-oriented team environment

Preferred

• Experience in automation tool development and methodologies, like
• Ansible and Puppet Strong understanding of project management, organization, and time management Experience with Sterling Integrator and MQ Experience with Tableau Basic understanding of SQL Database concepts (Oracle, MySQL) Experience with LDAP systems ---------- Intercontinental Exchange, Inc. is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to legally protected characteristics.