Client Support Specialist, Pricing & Reference Data

Job Purpose The team is in charge of analysis, checks and monitoring for ICE Data Indices and Pricing & Analytics clients globally. A significant part of the job is working with global clients on a wide range of inquiries including market data, pricing valuation, rebalancing questions, methodology and product issues.

Responsibilities

• The team is working with multiple ICE teams globally such as Data, account managers, product.
• Constantly taking more responsibilities and getting exposure to new product.
• The goal is to provide coherent information and analysis to the client, while working with multiple teams and conducting analysis to improve existing workflow to provide a high level of support for a portfolio of our top global clients.
• Team members must exhibit a desire and aptitude for learning all areas of our business and understanding how we fit into a global client’s workflow.

Responsibilities Support international

• Tier 1 banks, mutual and pension funds, hedge funds and insurance companies
• Research and respond to client queries, via email and phone, in a professional manner; while taking great care to keep client informed of action being taken
• Support clients across the different reference data, pricing and index level inquiries, methodology question etc.
• Analyze valuation disputes and discrepancies, and troubleshoot technical issues
• Use multiple types of tools and systems to conduct analysis

Problem solving and troubleshooting

• Interact daily with multiple data and evaluation teams, product support, operations, IT, account managers & product managers
• Identify trends to address with the client or internally to improve client experience and workflow
• Communicate with colleagues to maximize efficiencies
• Tracking client questions and issues

Requirements

• Knowledge and Experience Bachelor's degree required
• Basic knowledge of the Financial Services industry
• Able to learn quickly
• Organized and multi-task
• Problem solving skills
• Critical thinking Team player
• Technical skills Ability to work under pressure
• Effective listening, verbal and written communication skills Experience in a professional work environment
• Positive attitude and deep customer service orientation
• Must be able to work flexible shifts between 8:00 AM and 8:00 PM to ensure proper coverage

Schedule

In office 5days/week - Monday-Friday #LI-MK2 ---------- Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.