jobapplier

Application Support Analyst

Zilch

About Zilch

  • We're one of Europe's fastest-growing fintech companies – on a mission to create the world's most empowering way to pay.
  • We launched the product in 2020 and achieved double unicorn status, valued at $2 billion, and since then have taken on more than 6 million customers.
  • Our mission is to become the best way to pay for anything, anywhere and say goodbye to credit costs for everyone. This is huge. Want to join us?

Responsibilities

  • Deliver 2nd line technical support, conducting in-depth investigation, analysis, and replication of complex technical issues to drive resolution and ensure a high standard of customer satisfaction.
  • Collaborate closely with cross-functional teams to identify application needs and deliver interim solutions for time-critical business requirements
  • Creating knowledge base articles to help our internal teams become self-sufficient
  • Working with our data ensuring we store and process information securely and effectively
  • Working in an agile environment on systems which are critical for our customers
  • Continually improving our tooling, practices, and knowledge
  • Participate in proactive technical projects and broader technology initiatives

Requirements

  • An individual who is wholehearted about keeping our customers happy and our systems humming
  • Strong analytical skills and ability to problem-solve
  • Excellent communication skills, with the ability to translate complex technical issues to non-technical stakeholders

Strong understanding of APIs and integrations

  • Demonstrated ability to implement best-practice processes and application usage
  • Ability to manage own work pipeline as well as work as part of a team
  • Strong awareness of data security best practices
  • Experience working with SQL, performing data fixes and queries

Highly organised and able to consistently hit targets

  • Adaptive, with a focus on personal technical growth to keep pace with the evolving needs of the business
  • Comfortable using AI tools to improve efficiency, troubleshoot issues, and support decision-making in day-to-day operations

Preferred

Experience supporting AWS systems

  • Experience working with and supporting Intercom or similar (e.g Zendesk/ JIRA)
  • Experience implementing and supporting business applications (e.g., CRM and ERP systems)
  • Experience supporting REST-integrated systems
  • SQL and/or Python scripting
  • Experience using AI/LLM tools (e.g., Copilot, ChatGPT, Claude) to support scripting, data analysis, or workflow automation
  • Usage of low-code integration platforms
  • Exposure to caching systems like Redis or Memcached
  • Exposure to workflow management systems
  • Experience with data analytics tools like Datadog or AWS CloudWatch

Pay

The base salary for this position is from €2083 to €3,333 gross (before taxes) monthly.