Director of Technical Programme Management

Who we are

• We're one of Europe's fastest-growing fintech companies – on a mission to create the world's most empowering way to pay.
• We launched the product in 2020 and achieved double unicorn status, valued at $2 billion, and since then have taken on more than 6 million customers.

• Our mission is to become the best way to pay for anything, anywhere and say goodbye to credit costs for everyone. This is huge. Want to join us?
• About the role.
• We're looking for a Director of Technical Programme Management to help Zilch deliver its most important technology priorities, and to build and lead our TPM capability.
• This role combines three things: strategic execution, organisation building and cultural leadership. You'll lead our most complex cross-functional programmes, working with Engineering, Product and Architecture leaders to turn ambitious, often ambiguous priorities into real outcomes. You'll also build and develop a high-performing TPM team, and shape a culture that attracts, grows and keeps exceptional talent.
• This isn't a traditional PMO role. Project plans, governance, Jira hygiene and status reporting are tools, not the goal. What we care about is alignment, clear decisions, strong execution and, ultimately, business outcomes.
• Day to day responsibilities.

Lead our most critical programmes

• Strategy and execution end to end. Lead Zilch's most complex, business-critical technical programmes across multiple teams, systems and functions.
• Turn priorities into a plan. Translate company and technology priorities into clear outcomes, roadmaps, milestones, dependencies and measures of success.
• Create clarity from ambiguity. Bring structure to problems where the solution, technical approach or route to delivery isn't yet obvious.
• Drive clarity on priorities and trade-offs. Give leaders and teams a reliable view of what will land, when, what is at risk, and what decisions/trade-offs are required and what they need to resolve competing demands and make decisive choices.

Shape how we work

• Champion ownership and pace. Build a high-trust culture where teams move quickly, own their outcomes and stay focused as priorities and constraints change.
• Empower teams to decide. Set clear ownership and accountability while preserving autonomy. Push decisions to the lowest sensible level, and escalate quickly when alignment or intervention is needed.
• Instil a bias for action. Lead by example in making reversible decisions quickly, learning fast and adapting as you go.
• Build strong cross-functional partnerships. Align Product, Engineering, around shared outcomes, always optimising for Zilch rather than any single function.
• What we’re looking for...
• You'll bring significant experience leading complex technical programmes and TPM teams in a high-growth technology environment, alongside:
• Senior influence. The ability to influence senior business and technology leaders from a position of trust and deep understanding.
• Strategy into execution. A track record of turning ambiguous strategic priorities into successful delivery across multiple teams.
• Technical credibility. Strong technical fluency and the credibility to engage as a peer with senior engineers and architects.
• Sound judgement. Good instincts in difficult situations, and the ability to facilitate tough trade-offs to a clear decision.
• Team leadership. A track record of building, managing and developing high-performing teams.
• Clear communication. Excellent written and verbal communication, including at executive level.
• Data-driven thinking. A data-driven approach to understanding and improving delivery and organisational performance.
• Comfort with change. You're energised by speed, ambiguity and change, and you make good calls with imperfect information.
• Curiosity about AI. A strong interest in applying AI and automation to how modern technology organisations operate.
• Benefits.

Compensation & Savings

• Pension scheme.
• Death in Service scheme.
• Income Protection.
• Permanent employees enjoy access to our Share Options Scheme.
• 5% back on in-app purchases.
• £200 for WFH Setup.

Health & Wellbeing

• Private Medical Insurance including;
• GP consultations (video, telephone or face-to-face).
• Prescribed medication.
• In-patient, day-patient and out-patient care.
• Mental health support.
• Optical, dental & audiological cover.
• Physiotherapy.
• Advanced cancer cover.
• Menopause support.

Employee Assistance Programme including

• Unlimited mental health sessions.
• 24/7 remote GP & physiotherapy.
• 24/7 helpline for emotional & practical support.
• Savings & discounts on everyday shopping.
• 1:1 personalised well-being consultations.
• Gym membership discounts.

Family Friendly Policies

• Enhanced maternity pay.
• Enhanced paternity pay.
• Enhanced adoption pay.
• Enhanced shared parental leave.

Learning & Development

• Professional Qualifications.
• Professional Memberships.
• Learning Suite for e-courses.
• Internal Training Programmes.
• FCA & Regulatory training.

Workplace Perks

• Hybrid working: office-based Monday, Wednesday, and Thursday; remote working Tuesday and Friday
• Casual dress code.
• Workplace socials.
• Healthy snacks.