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Customer Program Manager

A2MAC1

Responsibilities

  • Your responsibility is a clear and reliable communication to the customer on engineering, management & executive level.
  • You organize the delivery of your project and the management of timelines according to the clients' expectations and you orchestrate the customer relationship.
  • Thanks to your initiative, creativity and goal-oriented mode you bring in actionable ideas to further improve our services & offerings to our clients.

Managing client engagements and client relationships

  • Managing strategic projects, incl. planning, ensuring quality, meeting deadlines, etc.
  • Identifying actionable recommendations while keeping a “hands-on” mentality
  • Owning responsibility for the quality of the engagements

Presenting results, key findings and ensuring client satisfaction

  • Guiding the project delivery team to provide the right output to the customer
  • Support Business Development in scoping out project proposals for strategic projects
  • KEY MEASURES & INDICATORS (main KPIs used in the role)
  • Program delivery on time on value for the customer (will ensure repetitive business)
  • Profitability of programs delivered to the customer (target margins through effective resource management)

Requirements

  • Expertise managing complex programs in an automotive and global matrix environment ideally at OEM and/or Tier 1) within (value) engineering departments
  • Completed Master studies (or Bachelor with 5+ years of relevant work experience) preferably within electrical engineering, mechanical engineering or business administration with engineering extension

Customer Program Manager

A2MAC1 · Shanghai, China · — · Posted 2026-10-15

Description

You are responsible for all Technical and Financial aspects of large, strategic projects from initial Customer Engagements / Programs and RFIs through to the Project Closing. Your day-to-day work as a Customer Program Manager includes managing strategic projects as well as creating convincing proposals in the acquisition phase of a project. You are our central interface to a customer while performing a project and you are a key person to maintain business with the client.

Customer satisfaction (NPS for engagements managed)

Professional Background

3 to 5 years experience with consulting projects will be a plus.

Skills & Abilities

  • Language skills: very good Japanese and English; with additional Korean will be a big plus.
  • Proven track record building deep and influential stakeholder relationships within large customer organizations
  • Experience in technical and/or service sales or customer service is advantageous
  • Technical curiosity, willingness to learn and adopt fast and “hands-on” player/coach mentality

Strong project management, analytical and communication skills

  • Customer oriented working style with good business development sense finding new opportunities to grow relationship
  • An open-minded personality, self-confident appearance
  • Ability to self-lead and others
  • Flexible with potential business travel

Apply

[Apply at A2MAC1](https://apply.workable.com/a2mac1/j/ED7781F8F8/apply)