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Customer Success Manager

A2MAC1

Responsibilities

  • \- Deep and comprehensive preparation and presentation of product and service proposals to clients and coordinating with internal resources to achieve sales growth
  • \- Prepare, analyse and evaluate SOWs of clients from technical perspective and align with clients
  • \- Conducting training / onboarding & technical communication to customer to increase customer satisfaction.
  • \- Analyze customer data to measure customer health and proactively define corrective action plan when needed
  • \- Manage account escalations and find the right action plan to avoid any major customer issue(s)
  • \- Drive customer outcomes, product adoption and customer experience to secure renewals
  • \- Managing events with clients for product and service promotion, such as TechDays, workshops, Webinars etc.
  • \- Customer visit and supporting sales to do technical clarification, technical engagement and support to customer.
  • \- Work as a contact window between sales, product / program team and operations team to secure smooth implementation of sales projects and services
  • Sales support

1\. Pre Sales Support

  •  Create technical curiosity in line with participants profiles and needs
  • (Sales/Engineer/Purschasing/Development Planning etc.)
  •  Perform Technical presentation and platform DEMO
  •  Prepare User Start Guide -> Train customers to use products effectively during Test Access period

2\. After Sales Support

  •  kick off trainings ： Prepare/Send Platform Start Guide
  •  Train customers to use products effectively

1\. Monitor and promote the usage

  •  Be a regional liason for the focus products
  •  Learn the product roadmap and collect customer input, requirements, and feedback on needs in terms of product and program enhancement etc.
  • 2\. Lead the product feedback /improvement cycle
  •  Receive the feedback from customers
  • 3\. Promote existing and new product
  • 1\. Achieve regional sales revenue target

Customer Success Manager

A2MAC1 · Tokyo, Japan (Hybrid) · — · Posted 2026-09-22

Description

Activity

  • \- Seek together with key account managers new sales opportunities with new and existing customers in Japan for market development
  • \- Build long term relationships with assigned customers, help them with issues, and continually delight them with a positive, customer-centric attitude.
  • \- Support throughout post sales cycle

Activities are further detailed and organized below

3\. Ongoing Support

 Day to day support : Inquiry / Database support (Tips and tricks) / IT issue

Ensure the usage

  •  Check the usage through credit consumption
  •  Exhibition
  •  Platform Demo
  •  Technical Presentation (Create curiousity/provide solution with A2MAC1 services)
  •  Workshop : Account plan integration
  •  Webinar/Seminars
  • 2\. Documentation : Make/Update How to videos / PDF / FAQ
  • Product Operation

1\. Learn the key product detail

  • KEY MEASURES & INDICATORS (main KPIs used in the role)
  • 2\. Retention of existing clients / Renewal rate
  • 3\. # of training sessions
  • 4\. Customer usage: credits and users
  • 5\. New clients / client business growth

PROFILE REQUIRED

Professional Background

  • Bachelor degree in Automobile Industry, Electrical or Mechanical Engineering, or equivalent education
  • 3-5 years minimum experiences in technical field (product engineering, technical sales, customer success or similar field) in Automobile industry

OEM experience is a Plus

  • Understanding and knowledge of the technologies related with Automobile Products.
  • Demonstrated excellence in analytical thinking, process development and improvement, problem solving and planning
  • Willing and able to address escalated client issues with speed and urgency

Cooperative and team-oriented personality with high motivation

  • Experience or strong technical understanding in vehicle aerodynamics, CFD simulation, digital engineering, energy management strategies or related automotive technologies is a strong plus.
  • Fluent in English&Japanese

Skills & Abilities

  • Experience in Automotive Engineering
  • Target-orientated, self-motivated

Exceptional interpersonal and communication skills

Accept business trip (Domestic mainly / overseas some times)

Demonstrated ability to lead technical pre-sales activities for advanced engineering solutions, including customer discovery, technical presentations, demonstrations, and value-based discussions with OEM engineering teams.

Apply

[Apply at A2MAC1](https://apply.workable.com/a2mac1/j/A060975F4C/apply)