SAP FI Consultant - Junior

Act as the first point of contact for users, ensuring proper ticket handling and routing to the right support team.

Responsibilities

• Receive and review user tickets.
• Check that the ticket contains the required information.
• Contact the user when additional information is needed.
• Perform basic checks and first-level troubleshooting.
• Solve simple and known issues using existing procedures and documentation.
• Categorize and prioritize tickets correctly.
• Route complex or functional/technical issues to the appropriate L2/L3 team.
• Keep tickets updated and ensure proper follow-up.
• Support users with clear and simple communication.
• Contribute to knowledge documentation and continuous improvement.

Main responsibilities

Previous experience in accounting or financial processes . Good understanding of basic accounting concepts, such as: Accounts Payable / Accounts Receivable General Ledger Invoices and payments Cost centers Month-end closing activities Experience with SAP is a plus, especially SAP FI , but not mandatory. Good communication and customer-oriented mindset. Ability to understand a user issue, perform basic analysis and collect the right information before escalation. Organized, rigorous and able to follow procedures. Comfortable working in an international environment . Good level of French and English .

Work Location: Lisbon or Porto

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