Monitoring & Operations Junior Analyst

Responsibilities

• This role focuses on event monitoring, incident triage, ticket management, and operational support, with a structured development path toward NOC L2 responsibilities.
• Monitor alarms and events using observability and operational management platforms.
• Perform initial incident analysis and triage.
• Execute operational procedures defined in runbooks and playbooks.
• Create, update and track tickets.
• Validate alerts and identify false positives.
• Escalate incidents according to established severity processes.
• Coordinate with technical teams and technology partners.
• Maintain operational documentation and knowledge articles.
• Contribute to continuous improvement and technical learning initiatives.

Main Responsibilities

Professional course, CET, Bachelor's degree or equivalent education in Information Technology, Networks, Telecommunications or a related field. Suitable for recent graduates and junior professionals. Portuguese professional fluency. Intermediate English. Knowledge / Experience: Windows and Linux systems. TCP/IP, DNS, DHCP and VPN networking concepts. Monitoring and observability tools. Service Desk and ITSM platforms. ITIL incident management concepts. Basic cloud, connectivity and infrastructure knowledge.

Spanish language skills. Location / Work Model Porto, Portugal. On-site. Monday to Friday, 09:00 to 18:00.

Inetum is a European leader in digital services , supporting organizations as they navigate continuous technological change. The company helps clients accelerate their digital transformation through a broad portfolio that includes consulting, application services, digital engineering, cloud, cybersecurity, platforms, and infrastructure services