Project Manager - Subtitling (Order Manager)

Job Project Manager - Subtitling (Order Manager) Description Job Description POSITION TITLE: Project Manager - Subtitling (Order Manager) ABOUT THE ROLE: As the Order Manager, you will play a crucial role within Client Services, responsible for processing client orders efficiently and placing orders in the system accurately to the downstream team. You will be responsible for day-to-day subtitle order entry processing and operations, ensuring timely turnaround and delivery of client requests. This role will be reported to the Order Manager Lead.

Responsibilities

• Responsible for complex orders from entry to completion, ensuring accuracy and timeliness throughout the process.
• This includes data entry, tracking due dates, assessing asset workability, and working in close collaboration with stakeholders.
• Conduct thorough validation of workflows to ensure processes are efficient, effective, and compliant with company and client standards and requirements.
• Serve as a point of contact for Title or Project Leads, providing regular updates on order status and escalating any issues or concerns as needed.
• Responsible for data management in core internal systems (Sfera, ONE) or client systems, ensuring that all relevant information is accurately recorded and maintained.
• Regularly audit data to identify discrepancies/errors and take corrective action as needed.
• Order and project execution/ ownership of subtitle orders per title/account and other workstreams as necessitated by client request.
• Project planning for change management and maintain clear communication on project plan changes to downstream teams.
• Other duties, projects as assigned – order, timeline, delivery, tracking and risk management.

Requirements

• Native/professional/advanced spoken & written proficiency in Korean, supplemented with fluent English skills.
• Proven experience in order management & processing of project milestones in localization, content distribution &/or E2E post-production environments.
• Proven experience in managing orders in proprietary and 3rd party systems.
• Experience in managing subtitle project milestones based on workability, production capacity, and client due dates.
• Ability to meticulously review orders, documentation, and data throughout end-to-end order management process.
• High level attention to detail for ensuring quality and accuracy in orders.
• Strong collaborative mindset with a focus on teamwork.
• Experience working with cross-functional teams both locally and globally.
• Proven ability to build and maintain strong relationships with internal and external stakeholders.
• In-depth understanding of post-production processes, including marketing campaign execution.
• Familiarity with industry standards and best practices.
• Efficient in managing time and tasks effectively, with the ability to prioritize competing demands while meeting deadlines.
• Skilled in escalation management and crisis resolution.
• Comfortable and skilled in working with data, with the ability to effectively interpret, synthesize and integrate complex data into systems.
• Exceptional verbal and written communication skills.
• Proficiency with Microsoft Office, inventory, internet, order processing, and database software.
• Solid technical understanding to troubleshoot the issues.
• Prompt learning skills in understanding complex/complicated client or internal workflow.

QUALIFICATIONS

1-3 years’ experience across subtitle/localization project management.